Return Policy

Return & Exchange Policy

At SRI YAZHINI AADAIYAKAM , we strive to ensure you love every piece you purchase. If you are not entirely satisfied with your order, we are here to help.

1. Return Conditions

To be eligible for a return or exchange, please ensure that:

• The item was purchased in the last [7/14] days.

• The product is in its original packaging.

• The product is unused, unwashed, and undamaged.

• All original tags are still attached.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items on Clearance or Final Sale.

• Custom-stitched or personalized clothing (e.g., tailored blouses or kurtas).

• Innerwear or masks (for hygiene reasons).

3. Damages and Issues (The "Unboxing Video" Rule)

We take great care in packaging, but if you receive a defective or wrong item, please notify us immediately.

Note: To process claims for damages or missing items, we strictly require an unboxing video (a continuous video from opening the seal to inspecting the product) as proof.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to stock availability. You may be responsible for the shipping costs of returning the original item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed to your original payment method within [5–7] business days.

• COD Orders: For Cash on Delivery orders, refunds will be issued as store credit or via bank transfer/UPI.

6. Shipping Costs for Returns

• If the return is due to our error (wrong item/damaged product), we will cover the return shipping cost.

• For change-of-mind returns or size exchanges, the customer is responsible for paying the shipping costs.